Suite 2/3, 48 West George Street

Glasgow, G2 1BP

Scotland, United Kingdom

Company Number: SC744880

Website: reservoirlogs.co.uk

For privacy enquiries please use the Contact Page on our website.

1. Overview

Reservoir Logs Franchise Ltd ("we", "us", "our") respects your privacy and is committed to protecting personal data.

This Privacy Policy explains how we collect, use, and protect personal information in accordance with:

UK General Data Protection Regulation (UK GDPR) Data Protection Act 2018

This policy applies to visitors to our website, customers making enquiries or orders, franchisees operating under our brand, any person interacting with us digitally or in person.

2. Data Controller

Reservoir Logs Franchise Ltd is the Data Controller for personal data collected through our website and central systems. This means we determine how and why personal data is processed.

3. Franchise Territories

Reservoir Logs operates through authorised franchise territories. Customer enquiries submitted through the website may be routed to the appropriate territory responsible for fulfilling orders or responding to enquiries. Franchisees process customer data only for the purpose of delivering services within their territory and under the authority of Reservoir Logs Franchise Ltd.

4. Information We Collect

We may collect the following information when customers use our website or services;

name, delivery address or postcode, email address, telephone number, order details and delivery preferences, communications sent through website forms

We may also collect limited technical data including: IP address, browser type, device information, website usage data, This information helps us operate the website securely and improve our services. We do not store payment card details.

5. Why We Collect Data

We collect personal information to: respond to enquiries, confirm and fulfil orders, identify the correct delivery territory through postcode routing, communicate with customers regarding services, improve website performance and customer experience, send service updates or marketing communications where consent has been given.

6. Systems Used to Process Data

Customer information may be processed using secure systems that support our operations, including: customer relationship management (CRM) platforms, booking and communication systems, email and SMS communication platforms, payment processing providers, These systems are used only for the purposes of operating our services and managing customer communication. We do not sell personal data or share it for third-party marketing purposes.

7. Franchisee Responsibilities

All franchisees operating under the Reservoir Logs brand must: comply with the Reservoir Logs Franchise Agreement, follow our data protection requirements, use only franchisor-approved systems and tools, maintain strict confidentiality of customer information, report any suspected data breach immediately

8. Data Retention

Customer information may be retained for up to six years where necessary for: accounting and tax records, contractual obligations, dispute resolution, Where data is no longer required it will be securely deleted or anonymised.

9. Your Data Rights

Under UK data protection law you have the right to: request access to your personal data, request correction of inaccurate data, request deletion of personal data where legally permitted, restrict or object to certain types of processing, withdraw consent for marketing, communications, Requests can be made via the Contact Page on our website. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO). Website: ico.org.uk

10. Cookies

Our website may use cookies and similar technologies to: ensure proper website functionality, analyse website traffic and usage patterns

improve user experience, Most web browsers allow you to manage cookie preferences through browser settings.

11. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. The most current version will always be available at: reservoirlogs.co.uk/privacy

12. Contact

If you have questions about this Privacy Policy or how your personal data is handled, please contact us via the Contact Page on our website.