Effective Date: 13 July 2025
Registered Office & Trading Address: Suite 2/3, 48 West George Street, Glasgow, G2 1BP, Scotland, United Kingdom
Company Number: SC744880

Contact: Please use the Contact Page

1. Overview

Reservoir Logs Franchise Ltd ("we", "us", "our") is committed to respecting and protecting your privacy. This Privacy Policy outlines how we manage personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable industry standards. This policy applies to:

Customers using our website (www.reservoirlogs.co.uk), Franchisees operating under our brand, Any party interacting with us digitally or in person.

2. Who Controls Your Data?

Data Controller: Reservoir Logs Franchise Ltd is the main Data Controller for all personal information collected via our website and franchise operations.
Franchisees: Franchisees are authorised Data Processors. They act on behalf of the franchisor to fulfil customer orders, coordinate deliveries, and manage local customer support, using only approved systems and tools. Reservoir Logs may use AI-assisted and automated systems to support website functionality, customer communications, call handling, and operational administration. These tools are used to support service delivery and internal processes, but do not replace all human review or operational judgment.

3. Data We Collect

We may collect:

Customer and business names

Delivery addresses and postcodes

Email addresses and telephone numbers

Order details and customer preferences

Payment confirmation (no card details are stored)

IP addresses and basic device/browser data

We only collect data necessary for efficient and secure operation of our services.

4. Purpose of Data Collection

Data is collected to:

Fulfil and deliver customer orders

Identify the correct franchise area via postcode lookup

Support communication regarding service and orders

Enhance customer experience and operational efficiency

Send marketing communications (where consent is given)

5. How We Handle Your Data

Your data may be processed using secure online systems, only where necessary. These systems are approved by the franchisor and include booking, communication, and routing platforms. Specific service names are not disclosed to protect internal operations.

We do not share your personal data for third-party marketing and we do not sell any customer data under any circumstances.

6. Franchisee Responsibilities

All franchisees must:

Sign and comply with our Franchise Agreement and Data Processing Terms

Maintain strict data confidentiality

Use only franchisor-approved tools and systems

Report any data breach or concern promptly

7. Data Retention

Customer data may be retained for up to 6 years for business, tax, and legal compliance purposes. Data may be retained longer where necessary for contractual or dispute resolution purposes.

8. Your Rights

You may:

Request access to your personal data

Request corrections or updates

Withdraw consent for non-essential communications

Request data deletion where lawful

To make a request, please use the Contact Page.

9. Cookie Policy

We use essential cookies for website functionality. Visitors can manage cookie preferences through their browser settings. Anonymous data may be used for traffic insights and performance improvements.

10. Updates to This Policy

We may revise this Privacy Policy as business or legal requirements change. The latest version will always be available here.

11. Payment and Fulfilment Responsibility

All customer payments are processed securely by the relevant local franchisee of reservoir logs using their approved payment provider (e.g. Stripe, PayPal, or Square). reservoir logs franchise ltd does not directly process or receive these payments.

Your local provider, who operates under the reservoir logs brand, is responsible for order fulfilment, refunds, and payment-related queries. If unsure, please contact us and we will direct your enquiry to the appropriate party.

12. Concerns or Complaints

Please contact us via our Contact Page if you have any questions or privacy-related concerns.